MCW believes that gaming should always be fun, never a burden. This page explains the responsible gaming tools, policies, and support resources that MCW provides to help every player stay in control of their gaming activity.
Your wellbeing is our priority
MCW is built on the principle that online gaming should be an enjoyable form of entertainment, not a source of stress or financial hardship. Responsible gaming is not just a policy page at MCW — it is woven into every aspect of how the platform operates. From the moment you create your MCW account, you have access to a full suite of tools designed to help you manage your gaming activity and stay within your personal limits.
We understand that for the vast majority of Bangladeshi players, gaming on MCW is a fun pastime. You log in after work, play a few rounds of Dragon Hatch or place a cricket bet, and log out. That is exactly how it should be. But MCW also recognises that a small number of players may develop unhealthy habits over time. That is why MCW invests heavily in responsible gaming tools, staff training, and player education — so that help is always available before a problem becomes serious.
MCW monitors gaming patterns across the platform using advanced analytics. If our systems detect behaviour that may indicate problem gaming — such as rapidly increasing deposit amounts, extended session lengths, or chasing losses — MCW may reach out to you proactively with information about our responsible gaming tools. This is not a punishment. It is MCW looking out for you.
One of the most effective responsible gaming tools available on MCW is the deposit limit feature. MCW allows you to set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, MCW will not allow you to deposit more than the specified amount within that time period, regardless of the circumstances.
Setting a deposit limit on MCW is simple. Go to your account settings, select the responsible gaming section, and choose the limit that works for your budget. MCW recommends that every player sets a deposit limit as soon as they register. Think of it as setting a budget before you go shopping — it keeps you in control and prevents impulsive decisions.
If you want to reduce your deposit limit on MCW, the change takes effect immediately. If you want to increase it, there is a mandatory cooling-off period of 24 hours before the new limit becomes active. This delay is intentional — it gives you time to reconsider whether the increase is truly necessary. MCW designed this feature to protect players from making decisions in the heat of the moment.
It is easy to lose track of time when you are enjoying games on MCW. That is why MCW offers session time reminders that alert you at regular intervals during your gaming session. You can configure these reminders to appear every 30 minutes, every hour, or at a custom interval that suits you.
When a session reminder appears on MCW, it shows you how long you have been playing and your net result for the session. This information helps you make informed decisions about whether to continue playing or take a break. MCW encourages all players to enable session reminders — they are a simple but powerful tool for maintaining awareness of your gaming activity.
If you feel that you need a break from gaming on MCW, the platform offers two options: cooling-off periods and full self-exclusion.
A cooling-off period on MCW allows you to temporarily suspend your account for a set duration — typically 24 hours, 7 days, or 30 days. During this period, you cannot log in, deposit, or place any bets on MCW. Once the cooling-off period expires, your account is automatically reactivated. This option is ideal if you just need a short break to reset.
Self-exclusion on MCW is a more serious step. When you self-exclude, your MCW account is closed for a minimum of six months. During the self-exclusion period, MCW will block all access to your account, remove you from all marketing communications, and prevent you from opening a new account. If you attempt to register a new MCW account during self-exclusion, our verification systems will detect and block the attempt.
To activate self-exclusion on MCW, contact our support team at [email protected] or use the self-exclusion option in your account settings. MCW treats every self-exclusion request with urgency and confidentiality.
Important Notice
Self-exclusion on MCW cannot be reversed before the chosen period expires. Please consider this carefully before activating. MCW support staff cannot override a self-exclusion under any circumstances.
Problem gaming can develop gradually, and it is not always easy to recognise in yourself. MCW encourages all players to regularly assess their gaming behaviour. Here are some warning signs that your relationship with gaming may be becoming unhealthy:
You spend more money on MCW than you can comfortably afford to lose, or you use money meant for essential expenses like rent, food, or bills.
You chase losses by increasing your bets after a losing streak, believing that a win is overdue.
You feel anxious, irritable, or restless when you are not gaming on MCW, or you think about gaming constantly throughout the day.
You hide your gaming activity from family or friends, or you lie about how much time or money you spend on MCW.
You borrow money or sell personal belongings to fund your gaming activity.
Gaming on MCW has started to affect your work performance, studies, or personal relationships.
If you recognise any of these signs in yourself, MCW strongly encourages you to use our responsible gaming tools immediately or contact our support team for guidance.
MCW strictly prohibits anyone under the age of 18 from using the platform. All MCW accounts are subject to age verification during the registration process. If MCW discovers that a minor has gained access to the platform, the account will be immediately closed and all funds will be handled according to our Terms and Conditions.
MCW also encourages parents and guardians to use parental control software to prevent minors from accessing gaming websites. If you share a device with a minor, make sure to log out of your MCW account after each session and do not save your login credentials in the browser.
If you or someone you know is struggling with problem gaming, MCW encourages you to seek help. Our support team is available 24/7 at [email protected] to assist with activating responsible gaming tools, answering questions about self-exclusion, or simply listening if you need to talk about your gaming habits.
MCW is here to make sure that gaming remains a positive experience for every player. Do not hesitate to reach out — there is no judgement, only support. You can also visit our FAQ page for quick answers to common questions about responsible gaming features on MCW.
Built-in features that put you in control of your gaming experience
Set daily, weekly, or monthly deposit caps on your MCW account. Reductions apply instantly, increases require a 24-hour cooling-off period to prevent impulsive changes.
Configure alerts that show your play duration and session results at regular intervals. MCW keeps you informed so you can decide when it is time to stop.
Take a temporary break from MCW for 24 hours, 7 days, or 30 days. Your account is fully suspended during this time with no access to games or deposits.
Close your MCW account for a minimum of six months. During self-exclusion, all access is blocked and you are removed from marketing communications entirely.
Review your complete gaming and transaction history on MCW at any time. Full transparency helps you track spending patterns and make informed decisions.
MCW support is available around the clock to help with responsible gaming questions, tool activation, or self-exclusion requests. Reach us anytime at [email protected].